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Frequently asked questions

Here are the answer to some of the questions you might have.

WHAT ARE YOUR SHOP OPENING HOURS?
Our normal opening hours are as follows...

Monday: 12pm-5pm
Tuesday: 10am–6pm
Wednesday: 10am–6pm
Thursday: 10am–6pm
Friday: 10am–6pm
Saturday: 10am–6pm
Sunday: Closed
DO YOU DELIVER TO ME?
We offer local deliveries to the following postcodes and aim to add more areas soon. If you or the recipient are based in any of the postcode area covered, we will deliver. Unfortunately, postcodes that are not listed here are not covered by our hand delivery service.
SE2 , SE28, SE18, SE7, SE9,SE10, DA1, DA5, DA6, DA7,DA8, DA17
HOW DO I ORDER A CAKE?
You can pick an item, customise it if necessary and checkout appropriately.
DO YOU HAVE A MENU?
We don't currently have a menu, as our treats change every day. We only decide the day before or on the morning that we open which flavours we will have on that day, so it is impossible for us to tell you what we will have in store when you are visiting.
We do however keep a selection of our most popular items on the counter for you to browse through and pick your favourites!
CAN YOU RECREATE CAKE DESIGN I SEE ON THE INTERNET?
YES, we however encourage you to browse through the vast range of beautiful cakes we offer on our website to order, if you want a bespoke cake, please be advised that our minimum spend on a bespoke cake is from £250 for a 6-inch cake.
WHERE CAN I COLLECT FROM?
All cake collections are from our Yum HQ at 144 Felixstowe Road, Abbey wood SE2 9RN, just by Abbey wood station, Sainsbury side.
HOW LONG WILL MY CAKE/TREAT LAST FOR?
All cakes will have a shelf life of 7-10 days once collected (if you can have any left after the first day) . Bakes and treats will last for 5 days from collection. We recommend that you store treats in the fridge and eat them at room temperature for the best experience.
CAN SOMEONE COLLECT ON MY BEHALF?
Yes, it’s possible, just give them your order details or full order name.
IS PARKING AVAILABLE WHEN COLLECTING ?
We have loading bays outside the shop that’s available for 5 mins, there are other several free parking around the shop (SE2 9RN). There is also a large Sainsburys car park nearby.
DO YOU DELIVER ABROAD?
We currently ship suitable items across Mainland UK.
DO YOUR CAKES CONTAIN ALCOHOL?
No. We do not use any alcohol in our cakes or in any of our products. We however use edible spirit for some of our metallic lustre cakes.
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
We recommend booking your order as soon as you are able , we sometimes have availability for last minute orders, but this is not guaranteed. All cakes on our websites have processing times and you can see how much notice we require before ordering.
 I LIVE ABROAD, CAN I ORDER FOR SOMEBODY IN THE UK?
You can purchase our cakes from anywhere in the world as long as the recipient is within our delivery postcodes for hand delivery and in mainland UK for postal orders. Orders from our website is safe and payments are made by card.
CAN I CANCEL MY ORDER?
Same-day orders cannot be cancelled. Any pre-orders will need to give a full 48-hour notice period before cancelling. For more details regarding this, please see our terms and conditions.